RB
Rianette B
1 reviews | Active since Apr 2022
08 Sept 2024, 20:56
Terrible service!
I submitted my reimbur*****t for a private doctor's visit more than 30 days ago. They reply to emails up until a point and then nothing. Nobody replies. When you phone they put you on hold for very long periods
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Replies (1)
Day1 Health's replyOfficial
11 Sept 2024, 10:42Dear Ms. Bothma,
We would like to extend our sincere apologies for the delay in processing your refund for the private doctor's visit. We understand the inconvenience this may have caused and assure you that this is not in line with our usual service standards.
Please note that the refund has been processed and was paid on Monday, 9 September 2024.
Thank you for your patience, and we apologise again for any frustration caused. If you have any further questions or concerns, please feel free to contact us.
Kind regards,
Day1 Health
Day1 Health
Day1 Health's reply11 Sept 2024, 10:42
Official
Dear Ms. Bothma,
We would like to extend our sincere apologies for the delay in processing your refund for the private doctor's visit. We understand the inconvenience this may have caused and assure you that this is not in line with our usual service standards.
Please note that the refund has been processed and was paid on Monday, 9 September 2024.
Thank you for your patience, and we apologise again for any frustration caused. If you have any further questions or concerns, please feel free to contact us.
Kind regards,
Day1 Health
Day1 Health