POOR SERVICE

<p>My experience with Day1 Health started when I showed interest to join earlier this year. I received excellent service and prompt feedback on my queries and emails untill I officially joined in June 2016. Since then my emails and attempts to communicdate are not been answered. I experienced an embarrising moment when I ended up in a dentist's room, listed on the network list, who was no longer a network dentist. And apparently the extraction of wisdom teeth is not covered under basic dentistry? I am still waiting for an explanation on this, but I am being ignored. I understand that Day 1 Health is a medical insurance and not a full medical cover, but it seems as if the list of procedures that are covered is extremely short. Why pay for cover that you cannot use when there is an emergency and you need to use it? </p>