Poor feedback from the Day 1 medical cover, after a week of sending a query!!

We took this medical insurance in Sept, initially when we we enquiring was mainly around our unborn child then, which I was very clear to Carlen that our son was due in Jan 2018.

Most of the things were not disclosed to us, as I'm only finding out now. Had we known this from the beginning we would have looked for a better and more transparent medical insurance.

* Our son is not added under his father's medical insurance, apparently there's a former that we need to complete? Only found out today. Membership number ZWH **********

* There's a 3 month waiting period for our son, before he can see a pediatrician. That was also not disclosed at the time we signed up. I need to take him for his 6 weeks check up? How do I do that when I have to wait 3 months???

* Your so called "specialist benefit", we need to pay for it ourself and wait for you guys to reimburse us, and that the amount is R500 only and the pediatrician charges R800?? How is it possible that your specialist fees are low than what the actual specialist charge?? This is ****************!!!

* I was specific to Carlen about a certain Dr /GP nearby, and until today she never came back to us to inform us if he's under your GP network.

Had we know all of this info by September 2017, trust me we wouldn't have joined this medical insurance then, and should we opt to cancel, we demand all our monies to be refunded back to us!!

Your feedback regarding this matter will be highly appreciated, as I'm still waiting for the forms to be sent. I need to book my son for a 6 weeks check up and unfortunately I cannot wait 3 months or 1 month, that you said will be from March???

Why is Day 1 health ******** people??? Like I said on the mail to Jason, I want solutions or pay us back our money paid from Sept 2017 to Jan 2018!!!