NO DERVICE OR FEEDBACK..POOR

A month ago I gave day 1 s 5 stsr review. The reason: I've been with them for +- 10 years..I never used many benefits but the occasional GP visit and meds. 2 yesrs ago I had a string of accidental injuries first I fell and hurt my back. I'm still on treatment Then I fractured 2 toes..that matter is settled. After I had a head crush injury December 2022..it left me with an optic nerve injury and a post concussive syndrome. Karen Odendaal handled both my cases that are open very efficiently and professionally. Last week I phoned because my invoices for medication had not been reimbursed. To my shock I learnt Karin was no longer with the company. The person who took over from her has no clue as to what is happening with my cases. He promised to sort things and get back to me. Well its more than s week later and still no answers, stalling my treatments I desperately need. I am covered for 150k per event of whick Ive used only a fraction..but my premiums are paid on time every month. I am highly dissatisfied

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