MT
Mulalo T

1 reviews | Active since Sept 2019

25 Nov 2022, 07:38

Ive been contacted by a consultant by the name of Michael Saunders

Ive been contacted by a consultant by the name of Michael Saunders . He did explain all the details about the medical aid . Of wich i was intrested and ive explain to the person that i will only be able to pay by the end of February became now its already December time ive got lot of plans i will only take the cover on February he said ok its fine the only thing i can do is to give him my banking details he will set the debit order to start at the end of February. The guy decided to do the opposite way am just suprise now R1600 has been debited on my account this is *****. For that am no longer intrested on ur cover i cant work with untrusted people . I want my money back and i dont want nothing to do with you .how can i trust that you will provide me with the service while you only fail to wait according to my financial schedule . 1 Day Health is a ****m out to rob peoples money

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Replies (2)
Day1 Health
Day1 Health's reply25 Nov 2022, 08:56
Official
Dear Mr. Tshiovhe

Thank you for bringing this to our attention we will investigate and respond to you shortly.

Kind Regards
Day1 Health
Day1 Health
Day1 Health's reply09 Dec 2022, 14:03
Official
Dear Mr. Tshiovhe

After investigating this matter, we may confirm that the agent concerned has been issued with a disciplinary sanction. 

We note that the debit order in question has been reversed by yourself and we sincerely apologise for any inconvenience caused hereby.

Kind Regards
Day1 Health