Frustrated and annoyed

Good day<br> <br> I'm frustrated and annoyed that I'm paying for something I can't use. Your list is outdated for dentistry as all dentist close by is no longer on your network. For two months I'm trying to get hold of you network department and if you ask consultant who you speaking to they omit your question and say you need to call in at 8:30 and speak to Jane. I feel the company is impersonal because they don't wen ask who they speaking to. It's like they don't care as long as premiums are up to date. You don't understand my frustrations so stop saying so as a consultant because you not going to do anything about it. Telling me to go approach dentists that would like to join the network. Didn't know that I was working for you guys. I would like all premiums refunded because from DAY1 I got no service. Please get back to me ASAP regarding this issue. I just want to see a dentist but clearly can't with useless insurance.