Frustrated about being ignored and poor service

<p>I have been a Day 1 Health Member since 2006 and in December 2015 I enquired about by benefits since I had to go for surgery. My emails were ignored by their Admin department and out of desperation I sent it to Sales who actually responded. I was informed by Charlene Gertse that my benefits changed in 2011 and I no longer had the cover I did in the past. I enquired about how this was communicated to me but once again I was ignored. In March 2016 I again enquired about the same and dealt with Karen Odendaal who once again ignored me. My complain was then escalated to Chris Packman (the Operations Manager) who on 27 May 2016 promised to “respond further as soon as possible”. By 8 June 2016 I still did not hear from him and again sent a follow up email. Another 10 days passed and still no response. After paying my monthly premiums for 10 years I am now in a position that I do not have the cover I used to have (and therefore expected to still have) and nobody at Day 1 Health is willing (or able?) to tell me how the changes were communicated to me.</p>