Failure to reimburse member...AGAIN...

I submitted my reimbur*****t request, with all relevant required documents. I followed up by 13 Sep to confirm that all were in order with the paperwork, and was reminded that it takes 30 days. After the required 30 days, I followed up again - simply to be ignored by Reimbur*****t department. Again I followed up 3 Oct, and reimbur*****ts rep****...with the audacity of adding a note in RED (yet again) to remind me that refunds are done within 30 days... This is ridiculous, with my previous refund I was told that I sent too many emails and they deal with their emails from the bottom upwards...in GMAIL?? What a pathetic excuse....