JDK
Jo-Ann De Kock
1 reviews | Active since Dec 2023
28 Mar 2025, 12:28
DIRT CHEAP PRICES FOR DIRT SERVICES
WORST DAMN SERVICE. Don't fall for the good reviews, it's probably even bought. I've never had one good experience with them. I've been on a call with them for over 15 mins just to get a Auth number to see a doctor... FOR AN EMERGENCY. Then, they hung up.. I've still not received an Auth number. She does call back however and blind transfers me to another agent only to put me through the same ****ty experience again. Even the nurse at the practice spoke to her. And it's EMBARRASSING infront of the other patients to say the least. THEN , she calls the nurse back, only to come to the conclusion I need to get an Auth number a day before the time... HOW? When it's unplanned to get sick? Really pathetic.
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Day1 Health's replyOfficial
28 Mar 2025, 15:12Dear Ms. De Kock
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you experienced while trying to obtain an authorisation number. Providing timely and efficient service is a priority for us, and we are truly sorry that we fell short in this instance. We understand that medical emergencies are unplanned, and we recognise how important it is for our members to receive quick assistance in such situations. Please be assured that we take your concerns seriously, and we will review this matter internally to ensure improvements are made. If your issue has not yet been resolved, please let us know as soon as possible so we can assist you promptly. Once again, we apologize for the experience you had and appreciate your feedback as it helps us improve our service.
Regards
Day1 Health
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you experienced while trying to obtain an authorisation number. Providing timely and efficient service is a priority for us, and we are truly sorry that we fell short in this instance. We understand that medical emergencies are unplanned, and we recognise how important it is for our members to receive quick assistance in such situations. Please be assured that we take your concerns seriously, and we will review this matter internally to ensure improvements are made. If your issue has not yet been resolved, please let us know as soon as possible so we can assist you promptly. Once again, we apologize for the experience you had and appreciate your feedback as it helps us improve our service.
Regards
Day1 Health
Day1 Health's reply28 Mar 2025, 15:12
Official
Dear Ms. De Kock
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you experienced while trying to obtain an authorisation number. Providing timely and efficient service is a priority for us, and we are truly sorry that we fell short in this instance. We understand that medical emergencies are unplanned, and we recognise how important it is for our members to receive quick assistance in such situations. Please be assured that we take your concerns seriously, and we will review this matter internally to ensure improvements are made. If your issue has not yet been resolved, please let us know as soon as possible so we can assist you promptly. Once again, we apologize for the experience you had and appreciate your feedback as it helps us improve our service.
Regards
Day1 Health
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you experienced while trying to obtain an authorisation number. Providing timely and efficient service is a priority for us, and we are truly sorry that we fell short in this instance. We understand that medical emergencies are unplanned, and we recognise how important it is for our members to receive quick assistance in such situations. Please be assured that we take your concerns seriously, and we will review this matter internally to ensure improvements are made. If your issue has not yet been resolved, please let us know as soon as possible so we can assist you promptly. Once again, we apologize for the experience you had and appreciate your feedback as it helps us improve our service.
Regards
Day1 Health