KM
Khomotso M
1 reviews | Active since Feb 2016
22 Feb 2016, 16:48
Debit order not authorised
My mom was on this medical aid, while in hospital she wasn't covered were advised that she had cancelled her plan. She has passed on now and to my surprise i was the one billed from my nedbank account for the monthly premium i send the admin an email n still haven't heard anything n the debit order won't be reversed
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Day1 Health's replyOfficial
24 Feb 2016, 16:55Hello Tshiamo3,
Dear K****tso,
Thank you for your message.
We are very sorry to learn of your mother's passing.
As advised to you telephonically earlier today, it appears we did not receive notification thereof. We are thus processing an immediate refund.
Regards
Membership Department
Dear K****tso,
Thank you for your message.
We are very sorry to learn of your mother's passing.
As advised to you telephonically earlier today, it appears we did not receive notification thereof. We are thus processing an immediate refund.
Regards
Membership Department
Day1 Health's reply24 Feb 2016, 16:55
Official
Hello Tshiamo3,
Dear K****tso,
Thank you for your message.
We are very sorry to learn of your mother's passing.
As advised to you telephonically earlier today, it appears we did not receive notification thereof. We are thus processing an immediate refund.
Regards
Membership Department
Dear K****tso,
Thank you for your message.
We are very sorry to learn of your mother's passing.
As advised to you telephonically earlier today, it appears we did not receive notification thereof. We are thus processing an immediate refund.
Regards
Membership Department