Day1 Health is PATHETIC!

USELESS, Don’t waste your time & money DON’T SIGN UP WITH THIS COMPANY, YOU’LL REGRET IT. It's happened a few times in the last 5 years with us where Day1 Health doesn’t honor the claims from the medical practitioners, and then 3 months later I get emails from the medical practitioners stating that I’m in arrears and must pay to avoid legal actions. All this even though I pay Day1 Health on time every month. When I called them out on it, they said the claim was received, approved, but something went wrong at the payment department. They apologized but still it's a fight to get the payments sorted ,clearly they don’t know what they’re doing. Now it happened again and as last time, the customer “care” takes their time to resolve and sits in this query, meantime, I keep getting emails from the medical practitioners. Day1 Health is PATHETIC! I can’t wait to cancel my agreement with them, USELESS!