Day1 - FAIL TO REIMBURSE, EVEN IF YOU DO IT BY THE BOOK...

I have submitted my reimbur*****t claim, 9 March 2022 - I have been following up for weeks...and received a call from Gugu with the WORST excuse ever!! We work our emails from the bottom up...so mam, everytime you email you move to the top?? Meaning this BUSINESS runs their emails online...not even outlook? Hence the delay in my pay-out. So, then I receive a breakdown table of what Day1 will actually pay - only to find they got that wrong too! According to the tariffs table THEY sent to inform me what they're paying and what not...I've done everything by the book, and was promised that Belinda Van Zyl will contact me - being the claims manager - still no call from her either, and still no refund.....