1 reviews | Active since Mar 2011
DAY1 CANCELLED MY MEMBERSHIP
I JOINED THE DAY1 HEALTH INSURANCE ON THE 01 FEBRUARY 2014, AND MY MEMBERSHIP NUMBER IS DAY***4, ALL HAS BEEN GOING WELL ACCEPT FOR WHEN I TOLD THEM I WAS PREGNANT AND WANTED TO KNOW WHAT MY PLAN COVERED AND THIS WAS AROUND MAY 2015, I HAVE BEEN PAYING MY PREMIUMS WITHOUT FAIL. ON THE 1ST JULY 2015 I RECEIVED AN SMS SAYING: YOUR DAY1 MEMBERSHIP CANCELLATION NOTICE HA BEEN SENT VIA NORMAL POST ON 1 JULY 2015, WHEN I CALLED THEM I WAS TOLD I AM ABUSING THEIR FACILITY AND MY PREMIUMS ARE NOT ENOUGH TO BE CLAIMING MY CHRONIC MEDICATION AND NOW I'M GOING TO BE CLAIMING FOR PREGNANCY THAT'S WHY THEY ARE CANCELLING? I'M 17 WEEKS PREGNANT AND I HAVE A CHRONIC CONDITION NO MEDICAL AID WILL ACCEPT ME NOW AND THEY DAY1 HEALTH HAVE WASTED MY TIME AND MONEY AND TODAY (06.07.2015) KAREN ODENDAAL SENT ME A LETTER SAYING THEY HAVE REVIEWED MY MEMBERSHIP AND IT WILL ONLY COVER HOSPITAL AND DAY TO DAY COVER ONLY, ALL THE PROMISES ON THEIR BROCHURE IS NOW NOT INCLUDED, AND NOW THEY ARE ALSO NOT COVERING MY CHRONIC MEDICATION?? BUT THE PREMIUM WILL REMAIN THE SAME? I'M ON A PLATINUM PLAN AND THIS COVERS FOR EVERYTHING,INCLUDING MATERNITY AND CHRONIC MEDICATION!!!!
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Membership Department
Thank you for your message.
We will shortly be responding to you directly.
Regards
Membership Department
