DK
Dean K
1 reviews | Active since Sept 2013
14 Feb 2020, 12:00
Day 1 Health - STAY AWAY!
If I could give this place a negative rating I would! Ok so signed up with them, paid 2 months. Then got sick and had to go to doctor, had to pay as the *********** representative they had on the phone couldn't understand that my cool off period was over. So I contact them and am given a re-imbur*****t form which I fill out. Over a week passes and I don't have my money back and was unable to afford my meds so had to suffer through. Useless from top to bottom! I have today asked that they cancel my policy and send me email confirmation of such - Will wait and see. STAY AWAY FROM THIS COMPANY THEY ARE *******. 2 Months Paid R2400ish + R300 Doctors Fee = R2700 out of Pocket and still feeling like death!
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Replies (4)DK
Dean K's updateReviewer Update
17 Feb 2020, 18:43Just an update, so still not recieved any sort of correspondence from them. I have now emailed again so as to have a record of me cancelling. I am seriously shocked at the lack of care or attention given here.
DK
Dean K's update17 Feb 2020, 18:43
Reviewer Update
Just an update, so still not recieved any sort of correspondence from them. I have now emailed again so as to have a record of me cancelling. I am seriously shocked at the lack of care or attention given here.
DK
Dean K's updateReviewer Update
18 Feb 2020, 10:13Eventually got confirmation of cancellation, will see if they try to take monies at the end of the month.
DK
Dean K's update18 Feb 2020, 10:13
Reviewer Update
Eventually got confirmation of cancellation, will see if they try to take monies at the end of the month.
Day1 Health's replyOfficial
18 Feb 2020, 11:43Good day Mr De Klerk,
We a Day1 Health are sorry to hear about your unpleasant experience.
Regarding any reimbur*****ts we have set rules we follow and with out all the required documentation we can not process any claim.
Our reimbur*****t terms and conditions are stated on our form. Day1 will only refund within 30 days from the date that ALL of the said documents were received, any outstanding documents will delay the 30 day payment process. By signing the document, you agree to the terms and conditions.
REIMBUR*****T PROCESS:
To claim for out-of-area GP consultations, minor procedures and/or medication, you may download
a Day1 Health Reimbur*****t Form from our website (www.day1health.co.za) or you may
call us on ***and request that a claim form be faxed or emailed to you.
The following information must be attached to your completed Day1 Health Reimbur*****t
Form in order for it to be processed successfully:
• Copy of detailed account (invoice/statement)
• Proof of payment (receipt)
• Proof of bank details (bank statement / bank letter or cancelled cheque)
Important Notes & Instructions:
Refunds are made by electronic fund transfer (EFT) only. Noting your bank account details are
essential to ensure that your reimbur*****t is processed for payment.
Please keep copies of all documents as well as the proof of submission.
Payments are made within 30 days from the date of receipt of the accounts.
PLEASE NOTE: Reimbur*****ts must be submitted within 120 days (4 months) from date
of service. Any request received after 4 months from date of service will be rejected as stale.
Day1 Health's reply18 Feb 2020, 11:43
Official
Good day Mr De Klerk,
We a Day1 Health are sorry to hear about your unpleasant experience.
Regarding any reimbur*****ts we have set rules we follow and with out all the required documentation we can not process any claim.
Our reimbur*****t terms and conditions are stated on our form. Day1 will only refund within 30 days from the date that ALL of the said documents were received, any outstanding documents will delay the 30 day payment process. By signing the document, you agree to the terms and conditions.
REIMBUR*****T PROCESS:
To claim for out-of-area GP consultations, minor procedures and/or medication, you may download
a Day1 Health Reimbur*****t Form from our website (www.day1health.co.za) or you may
call us on ***and request that a claim form be faxed or emailed to you.
The following information must be attached to your completed Day1 Health Reimbur*****t
Form in order for it to be processed successfully:
• Copy of detailed account (invoice/statement)
• Proof of payment (receipt)
• Proof of bank details (bank statement / bank letter or cancelled cheque)
Important Notes & Instructions:
Refunds are made by electronic fund transfer (EFT) only. Noting your bank account details are
essential to ensure that your reimbur*****t is processed for payment.
Please keep copies of all documents as well as the proof of submission.
Payments are made within 30 days from the date of receipt of the accounts.
PLEASE NOTE: Reimbur*****ts must be submitted within 120 days (4 months) from date
of service. Any request received after 4 months from date of service will be rejected as stale.
DK
Dean K's updateReviewer Update
18 Feb 2020, 12:19Reimbur*****t has now been processed but that in no way makes up for the fact that I was unable to get medications and the suffering involved there. It was a network doctor and my cooloff was over, was then told that I am not covered.
With regards to hiding behind the legalities sure, well done I am sure your lawyers are proud. But on a basic service delivery and human compassion side of things your company has a lot to learn before I would reconsider doing business with you.
Good luck for the future and I do hope that standards improve for the sake of other clients.
With regards to hiding behind the legalities sure, well done I am sure your lawyers are proud. But on a basic service delivery and human compassion side of things your company has a lot to learn before I would reconsider doing business with you.
Good luck for the future and I do hope that standards improve for the sake of other clients.
DK
Dean K's update18 Feb 2020, 12:19
Reviewer Update
Reimbur*****t has now been processed but that in no way makes up for the fact that I was unable to get medications and the suffering involved there. It was a network doctor and my cooloff was over, was then told that I am not covered.
With regards to hiding behind the legalities sure, well done I am sure your lawyers are proud. But on a basic service delivery and human compassion side of things your company has a lot to learn before I would reconsider doing business with you.
Good luck for the future and I do hope that standards improve for the sake of other clients.
With regards to hiding behind the legalities sure, well done I am sure your lawyers are proud. But on a basic service delivery and human compassion side of things your company has a lot to learn before I would reconsider doing business with you.
Good luck for the future and I do hope that standards improve for the sake of other clients.