CS
Carolle S
1 reviews | Active since Dec 2015
02 Dec 2015, 11:47
CLIENTS NOT NOTIFIED OF CHANGE TO CONTACT DETAILS
Good Day<br> <br> I am rather annoyed that as a client I have not been notified that Day1Health's contact numbers have been changed.<br> <br> I need to get Hospital Pre-Authorisation for my daughter and have been given the run around eventually been told that the numbers on my Medical Aid card no longer assist Day1.<br> <br> Low and behold my payments definately go off regularly.<br> <br> Please help.<br> <br> Regards<br> Carolle Sinnye
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Day1 Health's replyOfficial
02 Dec 2015, 14:46Hello C Sinnye,
Hi Carolle,
Thank you for your email.
As advised telephonically earlier today, we confirm our emergency services and pre-authorisation numbers have not changed.
With regard to your contact with them this morning, we have requested a copy of the call recording and will advise further when received.
We also confirm that there is no hospital cover until expiry of the standard waiting period.
Regards
Hospital Claims Department
Hi Carolle,
Thank you for your email.
As advised telephonically earlier today, we confirm our emergency services and pre-authorisation numbers have not changed.
With regard to your contact with them this morning, we have requested a copy of the call recording and will advise further when received.
We also confirm that there is no hospital cover until expiry of the standard waiting period.
Regards
Hospital Claims Department
Day1 Health's reply02 Dec 2015, 14:46
Official
Hello C Sinnye,
Hi Carolle,
Thank you for your email.
As advised telephonically earlier today, we confirm our emergency services and pre-authorisation numbers have not changed.
With regard to your contact with them this morning, we have requested a copy of the call recording and will advise further when received.
We also confirm that there is no hospital cover until expiry of the standard waiting period.
Regards
Hospital Claims Department
Hi Carolle,
Thank you for your email.
As advised telephonically earlier today, we confirm our emergency services and pre-authorisation numbers have not changed.
With regard to your contact with them this morning, we have requested a copy of the call recording and will advise further when received.
We also confirm that there is no hospital cover until expiry of the standard waiting period.
Regards
Hospital Claims Department