Billing and Accounts

Poor service from day 1. Debit orders have been running for 4 mths - I still don't have my medical aid welcome pack . I still don't have my member number. When you phone the lines are always busy . nobody phones you back. I spoke to Vigi to get my issue resolved and promised that Carol will phone me back . Hospital plan debit order run for 1 month and then never again .. Day to day debit order is still running but I can not use it as I am not a member .. I phoned Carol and she promised to get back to me 19 November - today 24 November still no call. I phoned again today spoke to Maxine and Ashley who could not assist in cancelling my profile. Carol refused to speak to me as she was on lunch and would phone me back at 13:00... I am still waiting. I need all 3 mths membership fees returned to me as I have had nothing but poor service from them. Chris.. a previous employee watsupps me over a weekend to offer me new products but he is no longer employed by them - I have proof if you need.. I need someone to contact me back. My family of 5 is still not covered!!!!