BAD SERVICE

Item: Day1 Health
Rating: 3
Author: Yolanda P

I am turning to Hello Peter since Ii'm getting no reaction from day 1 health. I'm in bed with an injury I sustained last week and called day 1 for information as to what to do under circumstances. I was caller no 1 for more than 30 minutes...and 3 calls later got to an agent eventually. I asked for a suggestion and she said she'd tell the lady who works with hospital insurance to call me back...I'm still waiting..no response in 24 hours. This is truly bad service. Day 1 you used to give great service why are you gettiing worse on customer service. I even sent a message request...NO RESPONSE

Helpful (0)

Replies (3)

Yolanda P's updateReviewer Update

22 Jun 2021, 09:56

Karen Odendaal from Day 1 contacted me within the hour of my review.
I want to thank her and give her 5 stars for being professional and giving me excellent
service.
Thankyou I truly appreciate it

Yolanda P's update22 Jun 2021, 09:56

Reviewer Update

Karen Odendaal from Day 1 contacted me within the hour of my review.
I want to thank her and give her 5 stars for being professional and giving me excellent
service.
Thankyou I truly appreciate it

Day1 Health's replyOfficial

22 Jun 2021, 10:22

Dear Mrs Du Preez,

Please accept our apologies for the late response. As discussed with you, the matter has been resolved.

Thank you.

Day1 Health Team.

Day1 Health's reply22 Jun 2021, 10:22

Official

Dear Mrs Du Preez,

Please accept our apologies for the late response. As discussed with you, the matter has been resolved.

Thank you.

Day1 Health Team.

Yolanda P's updateReviewer Update

22 Jun 2021, 10:42

Thankyou for resolving my problem.....It is appreciated
*****
I do still , after 6 years recommend day 1

Yolanda P's update22 Jun 2021, 10:42

Reviewer Update

Thankyou for resolving my problem.....It is appreciated
*****
I do still , after 6 years recommend day 1