You don't even deserve a star if this is how you conduct business

I am supposed to receive my medic alert bracelet via this courier company. When I checked on track my parcel on 2 December it was indicated that a delivery date was secured for 3 December. I even called to confirm this. When I checked again today the delivery date was postponed to 4 December. When I contacted the call center the first agent was very non chalant about the matter even though I explained to her that I am going out of town for the next 2 weeks. I asked her to have the Klerksdorp branch phone me because I need my bracelet today and I am willing to collect the parcel at the branch. The agent said that she will email the Klerksdorp branch. I phoned back again and explained the whole story AGAIN although I requested to speak to the manager before explaining the WHOLE STORY AGAIN. When the agent took me off hold I was informed that all managers have already left ....... that was 16:50-16:55.

The agent also asked if I can collect my parcel from the Klerksdorp branch. I told her that I am more than willing to but then I need to know the address and that my parcel is there. Her response "oh no they are closing at 17:00 and your parcel will only arrive tomorrow some time. What time are you leaving?".

I specifically asked that a Manager phone me ASAP because I need this sorted out.

I ordered my parcel well in advance and now there is an issue with delivery. I didn't know it takes 3 days to drive from Kimberley to Klerksdorp.

Please also do not tell me that your system says...... I have a screenshot of the track my parcel page on which the date keeps being postponed for some or other unapparent reason.

This is so unacceptable because I have arranged for someone to be available to accept the parcel for TWO DAYS and the delivery date just keeps on being postponed.