Wrong address, not able to contact courier, no delivery

Once again second time this month, was sent a message with name and registration number, confirming delivery today. First off the delivery address was wrong (work address given), but somehow you got my personal address which was only half right with street address and area code right so assume that the person can find my home at least, so I was home the entire day waiting for the delivery. There is a link that states you should go into if any issues were to happen like wrong address or you cannot take delivery, but guess what that also doesn't work. Also sending an email gets no response, neither does staying on your call centre line for 30min. So I have been sitting here all day waiting for the order, trying to get hold of someone at Dawn Wing (without success) and there is still no parcel delivered. The rest of the week I will not be able to take delivery unless you deliver it at the original correct address, but I cannot rectify this issue since your link does not work nor can I reach anyone at your company. How would you suggest I deal with this unprofessional conduct?