WORST SERVICE FROM DAWN WING

I’m currently having thee worst experience with Dawn Wing,I ordered stuff from Topshop UK and my stuff was dispatched on the 31st of August and has been with Dawn Wing since.A lady called Michelle Queiroz emailed me custom and duty charges and I paid for everything and signed the release forms but I still haven’t received my parcel.I called her directly on the 15th of November 2018 and she said my parcel is out for delivery and I would receive it latest Friday 16 November.I STILL HAVENT RECEIVED ANYTHING!!! When I track using my dad tracking number it says “deliver received and signed by “ROUTEBIL” but I haven’t received my stuff so I don’t understand how Dawn Wing can communicate to them that they delivered and was signed for. ********** 3293