YW
Yvonne W

1 reviews | Active since May 2017

30 Nov 2017, 06:03

Worst Service Ever

I have had the worst experience with Dawn Wing - they could really learn a thing or two from the Takealot delivery system.

I received an SMS they were delivering yesterday, so I waited at the office until 17:15pm - with no showup!!!

Arriving at the office this morning, and checking on my parcel, it says that it was delivered and received by someone who was not me!!! They should never deliver a parcel to a person who did not order it. I had placed a big order with Forever New, and anyone could have run off with my parcel.

UNACCEPTABLE!!!!!

0
Replies (1)
Dawn Wing
Dawn Wing's reply30 Nov 2017, 08:39
Official

Dear Yvonne

We are so sorry for the inconvenience caused.

We will be investigating this matter with the courier driver and will be contacting you directly with our feedback as soon as possible.

Please accept our sincere apologies for this issue.

Kind Regards,

Dawn Wing

Best regards,