SS
Sibongile S

1 reviews | Active since Jul 2016

13 Jul 2016, 09:18

Worst customer service

<p>Please educate your call center agencies in dealing with customer queries. I called to get a quote and the guy was not interested in helping me, he shouted at me saying he can’t guess the weight of my parcel so their fore can’t help me. I also don’t go around carrying a scale in my bag. I have since taken my business to another courier and was helped within minutes.</p>

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Replies (1)
Dawn Wing
Dawn Wing's reply13 Jul 2016, 09:23
Official

Morning Sibongile,

We are so sorry to hear about the incident that occurred.

Thank you for notifying us of this problem and we will definitely address it with our Customer Sales agents.

Kind Regards,

Dawn Wing