Worst Courier services

I am so disappointed in this company Waybill OGSA***2

28 April 2022 when the person let me know that parcel is send to me i informed her area is wrong. I also phoned the number *** to inform them to correct the area where i was told it has been done and i would receive delivery that day the time of call was 12:22. The message on tracking said address not found 29 April 2022 i phoned in 7:28 where i was also confirmed the address is correct and that i will receive it that day. got message address still show wrong area as well with correct area. 09:35 i phoned in to make sure this is not going to be a problem where i was reassured that is is not address is rectified. 14:41 i called in again as i have not heard any thing i was promised delivery before 16:00. I also asked them to give my details to driver he can please call me i will phone him back to assist if he cannot get office. Message on system after vehicle broke down that was after 17:00.

Tuesday 2 May 2022 i phoned in again at 09:17 as there was not any changes on system makita assured me i will get it that day and i asked her if se he is going to refund me everything if i do not get is and she said yes she will. i phoned 11.50 as there was no changes or indication that parcel was picked up promised again it will be delivered that day. 16:52 i phoned in as there was no indication of parcel picked up and was told it will be escalated. in between i was sending emails as well with no even a response back on any of those.

4 May 2022 i phoned in and asked why nothing was done the previous day where i was promised that it will be delivered before 17:00 Nothing was delivered and no message just taken back to the depo i phoned this morning and email was send to managers to phone me back no call up until know when i phone them again they say parcel will not go out today i said i will come and pick it up at the depo where Grace confirmed they do not have the address and the depo do not want to give them adress i ask her that someone call me urgent i am still waiting this is ridiculous as this is know a week that i am waiting and it is beverages that can be damage or go bad from being in the sun and vehicle every day but not being delivered. I do not understand what the problem is with this parcel i am willing to collect it but they refuse that as well to the managers that got the emails 7:39 and 8:27 thank you for you response no wonder the company is operating like this because they follow your example