Worst courier “service” in South Africa

2384 reviews and an overall rating of 1.5 stars. How much clearer can it get?? I’ve supported Loot online for years. Then something changed - Dawn “courier services”. I was charged for delivery via this “service” when placing my online orders…only to have to collect at least three of them from said “courier service” office as they simply did not deliver my items. I find them to be dishonest, disinterested and an absolute joke of a service provider. Their calls disconnect. Their call queue system is faulty (you jump from 5 to 2 then back down to 6), their calls disconnect or get hung up on when you reach number 1 in the queue. No managers are contactable. Staff can’t even get hold of them and courier drivers do not respond to messages from their own call centre. There’s something seriously wrong with this company. Loot online will never receive an order from me again - Takealot has effortlessly won my entire family and myself (you best believe that friends will also hear of this) as dedicated customers. Because their delivery service actually delivers!!