Worst courier service

i was expecting a package this week,no tracking code sent, the courier didn't contact me to tell me when are they making delivery. Fine i understand that, worst part is tried contacting them, the phone was dropped on me, i persisted and they said they will get back to me, its almost 2 hours. it seems like this courier thinks they are doing us a favor and not offering a service, we have travel plans, we paid for these orders , all you have to do is to communicate and deliver!