Worst courier experience with Dawn Win

If you dont want your parcel to arrive or you are in the mood to follow up endlessly as to what is happening with your parcel, then make use of Dawn wing (DPD). From Jan 7 till to date my parcel is still sitting in customs. Customs do not know their own rules, neither does Dawn wing. My parcel has been held as duties & vat was supposedly payable, as well as an agency fee. I sent information to Dawn wing giving them information as to why their should be no vat & duties due and no agency fee. A meeting was held between dawn wing and SARS, and we were told after following up yet again that all was in order and parcel would be good to go. Now one week and one day later and yet again a phone call to Dawn wing, and guess what according to customer services it is still in customs. I have emailed, phoned and yet no reply. I am beyond frustrated and very angry at both DPD (internationally) and Dawn wing.

Frustrated customer at Dawn wing