Worst Courier Company EVER!

I received notification that my parcel is out for delivery on Monday, 18 May 2020. I immediately went onto the mobile portal to change the address. A lady called me back and again changed the delivery address. However, later that afternoon the driver called me, wanting to deliver the parcel - still at the wrong address.

There was no one there to accept the delivery. The driver then said the system probably hasn't updated my change of address yet. A week went by with no call, nothing heard of my parcel. So I started calling.

On a side note, getting through to your call centre is almost impossible! I saw a notification that you were having problems with your call centre line - but this was on the 8th of May and since telecommunication providers were able to work during this lockdown period, there should be no reason for it not working for so long!

Eventually I got through, changed my address AGAIN. I was told my parcel was in the problem parcels cage in Randburg. I was then assured that my parcel would be delivered the next day - which didn't happen. I waited another day, then called AGAIN. This time my tracking status showed, "Delivered" and I definitely have not received my parcel. Again, I was assured I could expect delivery the next day - again didn't happen. When I called again I was told that Delivery failed on 27 May. Which was one of the days I stayed home waiting for delivery. I'd love to know HOW delivery failed? And why could no one call me to let me know at any point.

I have sent numerous emails to your info address, all with NO response.

Today is 01 June 2020. I STILL HAVE NOT RECEIVED MY PARCEL.

This is unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!