MS
Marilyn S

1 reviews | Active since Aug 2018

13 Aug 2018, 11:39

WORSE CUSTOMER SERVICE

Can we please competent customer service staff???? Benny, Daphne and their so called supervisor should be fired....

I phoned on Wednesday 08/08/2018 was told my parcel will be delivered on Friday 10/09/2018, and there was NO parcel delivered...... then it was promised for Monday 12/08/2018 and still NO PARCEL was delivered.... they cant even tell me what gonna happen next.... They have the audacity to make you hold on the line only to drop the call on you and promise to call back and never

DAWN WING can you please get effective staff and get my parcel delivered....????

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Replies (1)
Dawn Wing
Dawn Wing's reply13 Aug 2018, 13:24
Official

Dear Marilyn

We are sorry for the inconvenience caused.

Your complaint has been escalated directly to our Pretoria branch who will be contacting you to resolve this issue.

Please accept our sincere apologies.

Kind Regards,

Dawn Wing