WHY BOTHER TO DELIVER TO THE PERSON WHOSE NAME APPEARS ON THE PARCEL?

The short story.

I ordered items from Faithful to Nature and Dawn Wing decided to deliver my paid for consignment to someone else. It seems, judging by other reviews here, that this is a common occurrence with Dawn Wing.

My question to Faithful to Nature is: Why do you use Dawn Wing?

I fully realise that Dawn Wing do not bother to read these reviews (at least they do not bother to reply) but seeing that I took the time to compile the details for Faithful to Nature, I will cut and past them below. for those of you who like details. It is fascinating!

Thursday 12 November 2020

At 16h38, I receive a call from the Dawn Wing driver [number removed] to ask for directions to my place. He is near the post office, which is 3 blocks away from my house.

I give him directions and tell him that I will wait outside my gate.

At 16h44, there is no sight of Dawn Wing, so I phone the number [number removed] - no answer

At 16h45, I phone again - no answer

I send the Dawn Wing driver a SMS: "Where are you? I am calling but can't get through"

No response from Dawn Wing.

At 16h52, I phone again - no answer. An automated service informs me that a SMS was sent to the subscriber to let him know that I called.

I send a SMS with my Google map location as follows: [Google map location removed]. This is my place"

No response from Dawn Wing

At 17h01, I phone again - no answer. An automated service informs me that a SMS was sent to the subscriber to let him know that I called.

No response from Dawn Wing

The same at 17h28 and again at 17h29.

No response from Dawn Wing

At 17h32, I send the following SMS: “I cannot get hold of you, you don't reply to my messages so I assume that you are not going to deliver my parcel today. I am not waiting for you anymore.”

No response from Dawn Wing.

At 17h41, I receive a call from [Bloemfontein office]. The lady on the line asks me whether I have received my parcel. I give her a brief rundown of the above. She tells me that she is going to follow up and will phone me back. I ask her to rather contact my wife as I am not at my residence. I give her my wife’s cell phone number.

At 18h09, my wife receives a call from [Bloemfontein office]. She is told that the driver is in [town name removed] and she is going to get him to come back to [my place] to deliver my parcel.

At 18h10, my wife receives another call from the same number. The driver says that he delivered the parcel to [unknown individual]. My wife informs her that our name is [our name] and we have no idea who [unknown individual] is. Dawn Wing does not have an address nor a phone number for this individual.

At 18h16 I get a call from the owner of the vehicle that was supposed to deliver the parcel (I know, surprising - I thought that dawn Wing owned the vehicle). He tells me that they have delivered the parcel to the wrong person. He will arrange for the parcel to be delivered to me the following day.

Friday 13 November 2020

At 09h14, I receive the following SMS: “Dear [my name]. Please click [web site address] to confirm that you have received your waybill [number removed] from Dawn Wing”

It is now 16h26 and I have neither received my parcel, nor heard from Dawn Wing.