Where is my parcel???

I ordered something from Groupon on November 19. Dawn Wing is said to have had to deliver my parcel on November 27th. It is now December 8 and my parcel is nowhere to be found. I have called numerous times to find out what the problem is and I keep getting told my parcel is in the cage, yet no one can explain to me what that means. If my address is incorrect, no one is calling me and asking me to correct it. When I call I'm getting sent from pillar to post and have to stay on the line for a very long time while no one answers their phones. This Sibu person who is supposed to know everything is nowhere to be found either. This is very frustrating as Dawn Wing is supposed to be a professional courier service yet no one in the call centre knows anything about anything. I find this customer service and delivery appalling to say the least!<br> All I want is my parcel please, is that too much to ask!?