Where is my parcel??????

Your service is shocking. My parcel has been out on delivery for 5 days. I have called numerous times to find out where my parcel is and all the call centre agents say Lebo will call me back. I'm still waiting for Lebo to phone me back! Eventually I spoke to Ronel and she mentioned my parcel has been put on the priority list and will be delivered today before 9 am. The parcel has still not arrived!!! I called the call centre again now to find out where on earth my parcel is and was put on hold and then cut off. I don't understand what the difficulty is with scheduling a delivery? That is the nature of your business! I need my package for a 60th birthday tomorrow, and I currently do not have a gift!<br> <br> Waybill number: ***