What a sh*t company to work with

If I could give them a negative rating I would.

This is quite a story so buckle up... I placed my order with readers warehouse on the 22/12/2022, I emailed just to find out if I can expect a shipment delay as it was approaching Christmas and they said they are still sending out order (no problem I waited patiently). It was handed over to the couriers on the same day and this is where it went down hill.

I was told that the parcel would arrive BY the 28/12/2022. On the 27/12/2022 I emailed them to say that no one would be available to collect the package so they must deliver on the 29th or 30th but they don't look at emails and sent it out anyway... I missed the delivery (like I told them I would) I was told someone would get a hold of me to make another arrangement but they never did so I ended up having to contact them. I emailed them and even apologized for the completely avoidable inconvenience but again there was no response, I then had to call their customer service and I was told delivery would happen on Friday 30/12/2022. however when I checked the package on their site they said it would arrive on the 03/01/2023. I ignored this inconsistency given the public holidays.

Skip forward a few days to the 03/01/2023, I get an SMS saying my order is on its way.... but a few minutes later I check the tracking site and it says that they couldn't do the delivery, so yet again I call customer services, I spoke to a consultant and asked her what happened and APPARENTLY I made arrangements with the driver for an alternative date, I told the lady I did no such thing and she was just like "uuuhhhh" so I asked her how did this happen and all I was told was "I don't know" and that it was too late to send it on route again that day... it was still before 12 they could have made a plan, but now I was upset because I made arrangements with my brother to be at home on the 3rd as I am back at the office. So I email them again and I gave them quite a mouthful with screenshots of all the times I tried to contact them and all I was told was "apologies for the inconvenience, we will make sure your parcel will be delivered today (still on the 3rd)" now I knew this was a lie because it was already approaching 4pm.

Anyway now its the next day 04/01/2023 and there's no movement on my parcel... eventually I get a call from some guy who works there... this was ***** cause he wasn't listed on anything on true caller and he used a cellphone number not a land line. He asked if I can receive the parcel the next day 05/01/2023 and I said yes, I even asked him multiple times to make sure this happens but he kinda just kept saying "Ja Ja Ja" when I was trying to tell him this whole commotion.

So now its the 05/01/2023... Has my parcel been dispatched??? obviously not. So yet again I call customer service, I'm on hold for a bit and then when it was my turn to speak to a consultant the line just cut. So I called this guy that called me yesterday and I ask him where is my stuff and he told me that the driver for my route did not show up today, I asked again please make sure it is delivered tomorrow and got the "ja ja ja" attitude, they could have let me know there was gonna be another delay instead of me having to run behind them.

on the tracking site they have changed the dates to make it look like I was that my parcel would be delivered on 05/01/2023 from the beginning which it didn't

Myself and readers warehouse have been speaking to them trying to move things along and still no luck, I guess we'll have to wait and see tomorrow if I actually get my parcel.