waybill swop with zero communication

I ordered a package from clicks on the 26th of Feb, I received a tracking number for a delivery on the 1st of March from dawn wing. Dawn wing put the incorrect waybill on the package and I received a MRP package with a clicks waybill. I immediately phoned dawn wing , the lady I spoke to said they put an incorrect waybill again (seems this happens alot) and she will phone the driver to turn around to collect the package, needless to say they did not collect the incorrect package. I phone again the following day and spoke to a gentleman , he said the first agent did not lodge the waybill issue on the system he will lodge it and collect the package and I will receive the correct package when collect the incorrect MRP package . Again they did not collect. The following day I phone AGAIN, they lady I spoke to then said that there was no collection lodged in the system she will arrange for collection the same day and I will receive my parcel in 2 days as it was sent to PE . A driver collected the incorrect parcel late that night . Expecting my delivery today as stipulated by the agent I phoned dawn wing for the 4th time, and they could see the incorrect parcel was collected but could not give me any indication as to when I will receive MY parcel. The first 2 employees at dawn wing did not lodge the issue and obviously it got delayed even more. So after 4 days of phoning clicks and dawn wing I sill have NO idea when I will receive my order. I ordered toiletries and cleaning supplies along with other items, I will now have to buy toiletries and cleaning supplies AGAIN because we have run out. so I will have to pay DOUBLE the amount that I normally budget for in a month . I'm a customer of clicks and this should have been resolved between Clicks and dawn wing , a customer should not be phoning both companies for an answer, and after all of this I still have no idea when I will receive the package not clicks nor Dawn wing could give me an answer.