Very Unhappy about Bad Service

On the 4th November 2015 I booked a pick up and delivery to Zambia and paid the amount quoted. I asked the person if the parcel would b collected on the same day and how long it would take to reach the destination. The reply was 2/3 working days pending customs. I was happy with that as the parcel was meant to be delivered by the Friday and that would give them enough time as they confirmed the parcel would be collected the same day. <br> <br> I waited - nothing happened. I contacted them the next day to ask about my parcel - the excuse was new driver and they missed 7 collections the previous day. Accepting the excuse I waited again. <br> <br> The person came late the afternoon, and very rudely asked me to sign only the pick up section - I asked if I must not complete the delivery side and he mumbled NO. I gave him the receipt for customs, he at first did not know what to do with the invoice I explained and he left. <br> <br> TODAY 9 November I get a email asking for the delivery details - sorry the guy did not get it, no request for the invoice for customs. <br> <br> 5 HOURS later and they email me again asking for the invoice for customs AFTER I gave it to the courier and explained that in my previous email!