SE
Sarel E
1 reviews | Active since Dec 2010
16 Apr 2015, 20:27
VERY poor service
I received notification from Groupon that my parcel has been dispatched with the waybill number and the courier company responsible for the delivery. When I track the parcel on Dawn Wing's web site, I saw that the parcel left their warehouse and I will be contacted for delivery that day. No phone call, no delivery. The next day same story, except that the note said: \Not at home". Not true"
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Replies (1)
Dawn Wing's replyOfficial
17 Apr 2015, 08:50Hello Island011,
Please accept our most sincere apology for the frustration we have caused.
We are investigating by means of vehicle tracking to establish whether the delivery attempts were made to the correct address. We will provide you with a full report once our investigation is complete.
This level of service is by no means indicative of the level of service we normally provide. Once again, please accept our apology.
Kind regards
Benita Buitendag
Regional Executive
Please accept our most sincere apology for the frustration we have caused.
We are investigating by means of vehicle tracking to establish whether the delivery attempts were made to the correct address. We will provide you with a full report once our investigation is complete.
This level of service is by no means indicative of the level of service we normally provide. Once again, please accept our apology.
Kind regards
Benita Buitendag
Regional Executive
Dawn Wing's reply17 Apr 2015, 08:50
Official
Hello Island011,
Please accept our most sincere apology for the frustration we have caused.
We are investigating by means of vehicle tracking to establish whether the delivery attempts were made to the correct address. We will provide you with a full report once our investigation is complete.
This level of service is by no means indicative of the level of service we normally provide. Once again, please accept our apology.
Kind regards
Benita Buitendag
Regional Executive
Please accept our most sincere apology for the frustration we have caused.
We are investigating by means of vehicle tracking to establish whether the delivery attempts were made to the correct address. We will provide you with a full report once our investigation is complete.
This level of service is by no means indicative of the level of service we normally provide. Once again, please accept our apology.
Kind regards
Benita Buitendag
Regional Executive