Very Poor Satisfaction

We were not aware of the package being delivered to us on 25/11/2022 and we were off to town. When the driver called, I informed him that we will be there in 10min. He then said we must chill, he will make a turn at around 5pm. We got back home, as we said, around 10min after the call and waited just under an hour for the package. We tried calling but no answer. We tried to call the customer center and also no answer. We left a message on their site, as well as emailed them and they did not get back to us. The 26/11/2022 came and we eventually contacted the call center who said that the package will be delivered before 13:00. It is now past one and they have not delivered anything. Very poor service and aftersales.