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Zelda F

1 reviews | Active since Jul 2018

03 Aug 2021, 07:42

Very disappointed in Dawn wing

I was supposed to get a parcel delivered yesterday. Normally I would get an SMS, with the driver name and the vehicle registration, this SMS provides a link of you need to make any changes. I also get an SMS, just before delivery to advise that my delivery is the next one on the route.

This time i received no SMS, no calls and no one rang at the gate, yet on my waybill tracking, it shows they were unable to get hold of me:BUCCNK393648

I get multiple deliveries to this address, most via Dawn wing, and now all of a sudden they are unable to get hold of me. I received a call from the call center which means they have my number. But no call from the Courier to advise they are outside. The delivery address is a complex. I wont know if they are outside if they do not call. I need this package delivered today, I arranged for someone to be at the address yesterday and will have to ask them again today.

Im afraid it will be returned to the sender as no one wants to deliver it. I called around yesterday and was told they will tell the driver to retry delivery yet nothing.

In the beginning i had an issue with my first delivery and it was sorted out by a lady at their JHB offices and now it has started again.

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Replies (1)
ZF
Zelda F's update04 Aug 2021, 06:54
Reviewer Update
It is now Wednesday and still no delivery. It seems like im the one who is doing the calling, seeing that the Courier does not even bother to call me. I tested the intercom at our gate to see if it was working, just to make sure, and guess what it WORKS!!!!! I asked multiple people to call my number and guess what, MY PHONE NUMBER WORKS!!!! I dont get upset easily, but at this time im beyond angry of all the calls and lies, amd empty promises. DAWN WING does not even bother to respond to customer complaints on here. I asked them to change the delivery address yesterday so hopefully i get it today. Looks like im going to have to collect my parcel at their depot.