Useless Online help and Call centre

They don't even deserve a 1 start rating. I ordered a package from Joburg on Wednesday the 12th of December. Received my Tracking Number from the shop i ordered same day.

My Package got scanned in at 22:30 same night and has stayed that way ever since its 18 December already. I used the online chat Friday to find out what is going on and if my package is off the floor heading for PE and i was told it has left but they will email me to tell me exactly where it is. I didnt receive an email at all Friday so i phoned head office in Joburg Spoke to a guy that said he cant reach the branch in PE but will also email me WHICH never happened I then phoned the PE branch to ask if they have received a package with my waybill nr on and the lady (she thought i was dumb) proceeds to type in my waybill nr on the Dawn Wing website tracking trace and say its still in Joburg (No ****) she then said she will put me through to the receiving side so i should just ask if they did receive it then the phone got put down in my ear. So this morning i tried the online chat again got through to the same person that i dealt with Friday and this time the response was my package doesn't have scanned info and they will email me with detail on where it is.........................................................

So long story short. My package might arrive next year or maybe never and that PE and Joburg has no clue where my package is and the fact that this place is still running amazes my mind because if i offered a **** service like this i would rather close down and stay at home