Useless Courier service... DON"T USE THIS COMPANY!

Hi. I have just spent 3 days trying to find my parcel that is being couriered from Bloemfontein. On the Dawn Wing facebook page I had a chat with a consultant on Wednesday 31 October 2018 who promised me delivery would be Thurdsay 1 November 2018. This did not happen. I then had a chat with a consultant on the Dawn Wing website who informed me that the delivery would only happen a week later. So consultants do not know what is happening in this company. A week later will not work as I will not be at the address for the delivery. The delivery was promised on the Makro website to be 2-5 days... we are over 5 days now. Since I will not be at the address as per the delayed service from Dawn Wing - I decided I will drive up to the Dawn wing offices to pick up the parcel and be done with this company. So I phoned to talk to a consultant Lerato at the track and trace department. She informed me the parcel was sent to a 3rd party already (despite it showing on their website the parcel is at the Dawn Wing collection branch). Lerato promised me she would get back to me and let me know that they would have the parcel returned from the 3rd party company to the Bloemfontein offices as i am driving 3 hours to go fetch my parcel. She hasn't called back. - so I called again - phone rings for ages before Hannike answers and tells me Lorato is "on lunch" ... this is 2:30pm on Friday 2 November2018! But Lerato will be back from lunch at 3pm and will call me... I am not holding my breath. Now I intend to do the 3 hour drive to Bloemfontein to fetch my parcel tomorrow... Does anyone believe it will be there?