USELESS COLLECTION AND REFUND

On Thursday 1 October 2020 I booked a Collection at Dawn Wing with Julia Broodryk, the Parcel should of been collected on Friday 2 October 2020 in Johannesburg and send down overnight to Mosselbay to be Fetched as Dawn Wing Depot on Saturday 3 October 2020, in my collection I specific asked her will my Parcel be in Mosselbay the following day because it's rather Urgent it gets there the following day. On the 2 October 2020 +- 11h00 I mailed asking her if my Parcel have been collected. MONDAY 5 October 2020 she Informs me they never collected the Parcel, after I told her it's an URGENT Parcel. Then I cancelled the collection because the Guy that had to collect it on the Saturday already left Mosselbay and was in P.E already. Then AFTER I cancelled the Collection Dawn Wing still Proceed to Collect the Parcel AND send it down to Mosselbay. After NUMEROUS Calls I eventually got someone that answered my Call at Dawn Wing (This place NEVER answers Calls or return them) I told the Person that I cancelled the Collection because there's no one on Mosselbay that can collect the Parcel. eventually after 2 days the Parcel was returned and dropped of at the Consumer. On 5 October 2020 Useless Julia requested our Bank Details to do a Refund which she informed me would take 15 Working Days so that meant the Refund would take place on the latest 23 October 2020. It is 11 December 2020 already and I still haven't received the Refund. Julia comes up with all these excuses, the latest one is that the lady that does Refunds resigned and the Manager must do the Refunds now!!!! 2 Months 2 FREAKING MONTHS I'm struggling to get the Refund!!!! 1 word for Dawn Wing *********** !!!!!!!!!!!!!!!!!!