TM
Thato M

1 reviews | Active since May 2020

08 May 2020, 15:24

Untruthful and disgusting customer service

Do yourself a favor and use any other delivery service- they lie to you and give you endless excuses. . I received confirmation of my order for delivery from Herballife on Wednesday 6,2020 via sms and a call. Since than it has been an agonizing wasteful experience dealing with this company. They said my cellphone number was wrong and they couldn't find my address on the system but how cause they called and send me a text? They called to confirm my delivery and we agreed that should the driver get lost they'd call and id meet with them to get my order SO it goes beyond me how uncreative they are even with their lies. Their call center stuff has not given me any feedback and their tracking has not been updated.I have been taken from pillar to post followed by endless lies and no feedback whatsoever from the customer care agents. After speaking to Lebo at 14:45 Friday 8,2020 i than heard the real truth that my order is still in their premises and it has not left. the supervisor is nowhere to be found and is on a smoke brake, WOW, i still wait for their call. I cannot believe that an entire stuff could not tell me that there is a problem with the delivery it has not left, they resorted to lying and excuses.To say i am not satisfied or frustrated with this logistics company is an understatement. they do not care for their customers. They do not deserve any business from Herballife, i actually wish Herballife could use a different company.

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