Unsatisfactory Delivery with Empty Promises

Good Day Kindly assist with the poor and pathetic service I have received on my parcel which was supposed to be sent out yesterday at 11am which was not done, when I made contact with the call centre I was promised that this parcel will be sent out at close of business, I have still not received my parcel and no one can tell me when I will be receiving the parcel Regards Kovin