Unsatisfactory and appalling customer service

I have an essential item parcel that was couriered from JHB to EL on 24 April 2020, to-date 20 May I have not received it. Everytime I call their depo it's a different story altogether from different staff members that answer the phone .

If this was an ordinary parcel, I would completely understand as it's non-essential. I have a skin problem that is flaring up and having to wait for an entire month for my delivery is just not right or fair.

I urge you to please think twice before using Dawn Wing to courier essential items like medication etc.