Unprofessionalism from Dawn Wing

If possible, I would give this company a rating below zero. Absolutely terrible service and communication.

The delivery of my parcel was scheduled for 18:00PM today according to the tracking on their website. The delivery driver showed up at my complex 5 hours earlier than the stated delivery time, but I was out so missed the delivery (that's my fault). Within the hour, I tried to phone their support line three times. Firstly, the automated system on the other end bugged out and kept telling me my request was invalid when trying to select what I need assistance with. Tried phoning a second time and got into the waiting queue, then my call was cut. I phoned a third time and finally got through, I explained the situation and they assured me that my parcel would still be delivered the same day. They confirmed my address and said all was in order.

Come 18:00PM, I received a SMS stating my parcel couldn't be delivered due to an address error. How the hell is that possible when the driver was LITERALLY AT MY COMPLEX hours before?

The quality of service, communication, support, and level of professionalism from you guys is utterly dismal. Either you deliver on what you tell/promise your customers, or don't promise them anything at all.