Unaccountable and shocking service

I ordered a fridge and washing machine from Game 2 weeks back, 24 November 2017. I received confirmation of the order and that it was handed over to the courier on the 25th of November, confirming delivery in 3-5 working days. To date, there has been no further communication. I recently moved to a new apartment and have been living without a refrigerator or washing machine since.

I have called, emailed and even contacted Dawn Wing on twitter to explain the extraneous nature of my situation but up to so far I've been met with ******** call center agents who do not know where my order is, non-replies to my emails, empty promises on twitter and from customer agents in Durban. I know that there are dispatch areas in Johannesburg and around the very area that my order is to be delivered in so why am I being contacted by people in Durban? Who don't seem to know anything about anything about where my order is, why it has been delayed and when it will be delivered.

I've never had such ridiculous service from a courier company. Even when couriers cannot deliver on time, there are communications sent and there are reasonable answers when contacted. I have furnished an entire apartment worth of furniture, appliances and electronics. Everyone of them has been delivered within the specified delivery time except the appliances I purchased from Game.

I am deeply disappointed and upon trying to locate this order personally, I have become increasingly frustrated and disgusted beyond reason. Dawn Wing is unprofessional, their communications are disgusting and their managers are clueless. I will not be utilizing Game's online service again and advice anyone with any sense to do the same.

I have even offered to hire a truck to collect the items myself as they are sorely needed even though I paid for delivery, but no one is able to locate my order. For a courier company, I find this unacceptable and completely disrespectful to myself as the consumer. The fact that Game has taken my money and never bothered to ascertain whether or not I have received my goods in the proper time and condition is even more disheartening. I have missed a full day of work because of this nonsense, I called and asked when I should expect delivery and I was told that the delivery was booked for last week Wednesday. Clearly that hasn't happened.

I need a full reimbur*****t on the monies paid for my goods as its becoming too expensive for me to buy my meals every day as I do not have a fridge and take my laundry to the laundromat. I'm absolutely upset. Kindly get back to me on whether or not you plan on delivering my order or assisting in my getting a refund.