****ty service

I have been waiting for dawn wing to pick up a parcel for return to zando for a few weeks now.tired of they ****ty service.they have been sending me messages to say parcel will be picked up then later in the day send another message to say parcel could not be picked up due to parcel not ready for collection.i realy wonder what parcel they referring to because mine has been ready waiting since 31 of january for pick up.