Truly Pathetic Service

This courier company is unable to make a delivery to a building with 24 hour security that is able to accept deliveries. It is just too difficult for them. If you tell them that they can call you during the delivery if they are having difficulties so you can assist them, well, they can't work that out either. If you phone the local branch track and trace department they don't answer their phones, I held for 40 mins. If you phone the national call centre, they answer their phone, but they cant help you and transfer you to the local branch that doesn't answer its phone. If you ask them to call you back they don't

In summary Dawn Wing: Can't make a delivery to an address where there is someone on duty 24 hours a day. Can't answer their phones. Can't make a phone call. Can't follow simple instructions.

If you have a choice between Dawn Wing and the Post Office, choose the Post Office. You will get the same service but the Post Office is cheaper.

If you are unfortunate enough to already have a parcel with Dawn Wing may you have powerful forces on your side to guide the parcel to you. Dawn Wing surely can't do it without help.