1 reviews | Active since Apr 2012
The worst delivery experience!
I cant express how I hate it when vendors use this delivery service for online purchaes. DPD Laser / Dawn Wing has, for the second time, completely messed up my delivery.
No point in trying to get to speak to an actual person. I have just been holding for 32 minutes, going from caller number 2, to number 1, and then all of a sudden I was caller number 6... as you can imagine, this just added to the already high levels of frustration.
According to the website, my parcel was delivered to me last night, which is not the case...after they noted it the week they where not able to deliver it (no attempt was made), and then proceeded to note that the parcel was damaged....before updating on Friday to note it was out for delivery.
At no point did anyone from this comppick up the phone to explain what was happening to my parcel.
And logging an enquiry via the website is a complete waste of time... I have the reference of the ticket / case logged on Thursday (904967), but no updates or feedback has been received
I have escalated theatter to their Customer Services Manager, who I now believe might be on leave... so I am not holding my breath for any resolution here.
#dpdspoilingxmasvibes
I have been trying relentlessly to follow up with them, but to no avail. I am just wasting my time and minutes to actually get some resolution here.
I have advised the supplier that DPD Laser has not delivered to me - they are lying and I can not be held responsible for the payment... as I have not received the goods!
I have been trying relentlessly to follow up with them, but to no avail. I am just wasting my time and minutes to actually get some resolution here.
I have advised the supplier that DPD Laser has not delivered to me - they are lying and I can not be held responsible for the payment... as I have not received the goods!