Thank you Norman!

<p>Had the worst experience possible with my delivery! After receiving an email advising me that there was an exeption due to the fact that I could not be contacted (staying in Cape Town hotel, was in all day waiting for package so unsure of mixup as hotel has a reception with a phone...) anyway so contacted online chat last night explained everything, called this morning only to be bombarded with horrific service and being transfered 6 times to eventually getting transfered to the correct department only for the agent to put me on hold and never return....after calling yet again and insisting that I speak to someone that can do their job, I was put through to Norman in the Johannesburg branch who was phenominal! First he calmed me down, heard me out, and proceeded to acknowledge the error and go ahead and make arrangements for a same day delivery today. Thank you Norman for your wonderful service, you have been an absolute asset to your company. Hey Cape Town branch, wake up and perhaps get Norman to give you a few customer service lessons!</p>