Terrible service, even worse Manager response

My first experience with Dawn Wing was terrible. The online parcel tracking system was only updated until 01/12/2018, 15:10. date and time now is 05/12/2018, 16:36. they alleged nobody was at home yet there was somebody there. When the supplier complained of my behalf the field account manager says "As per the system the receiver asked us to deliver tomorrow the 6th?". Clearly she did not follow up on the nature of events and all emails i sent. She would have seen i said i expect delivery today. She was not customer centric and displayed no empathy.